We are independent platform and not involved in any kind of technical support services for the products neither using the telephonic communication nor by any remote access. The brand names, the product images, logos we have used are all for the referential.
Tplink cloud account is used so that you can save the tplink camera device recordings to a remote location. You will need to have tplink cloud login user name and password for your device and then you can access the cloud account from any remote location. You have to make sure that you can have the lost password back for your tplink cloud account that is associated with the tplink router and modem devices.